Guest Relations Officer (GRO) - Premium Hospitality Role in Yogyakarta

Join PT Taru Martani as a Guest Relations Officer (GRO) in the heart of Yogyakarta and become the face of exceptional hospitality! In this dynamic role, you will serve as the primary point of contact for guests, ensuring their experience exceeds all expectations. PT Taru Martani is a leading hospitality company in Yogyakarta, known for its premium services and commitment to guest satisfaction. This is your chance to make a lasting impression and be part of a team that values excellence and innovation.

As a Guest Relations Officer (GRO), you will be at the forefront of delivering outstanding guest experiences. Your day will be filled with engaging conversations, problem-solving, and creating memorable moments. You will use tools like PMS (Property Management System) and CRM (Customer Relationship Management) to manage guest interactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and is passionate about hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle guest inquiries and complaints professionally, ensuring their concerns are addressed promptly.
• Coordinate with various departments to ensure seamless guest experiences.
• Use PMS and CRM tools to manage guest data and interactions efficiently.
• Provide exceptional customer service, going above and beyond to meet guest expectations.
• Maintain high standards of cleanliness and presentation in guest areas.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team by assisting with other front desk tasks as needed.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest relations or hospitality role.
• Proven ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using PMS and CRM tools.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Enthusiasm for delivering exceptional guest experiences.

🛠️ Keahlian

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