Customer Service Consultant - Inbound Call Centre (Bali, Indonesia)

Join CIMB Bank, a leading financial institution in Southeast Asia, and become part of our dynamic Inbound Call Centre team in beautiful Bali. As a Customer Service Consultant, you will play a pivotal role in delivering exceptional service to our customers and ensuring their banking needs are met with efficiency and professionalism. This is your chance to make a difference in the lives of our customers while growing your career in one of the most vibrant and diverse financial institutions in the region.

In this role, you will handle inbound calls from customers, providing them with accurate and timely information about our products and services. You will also assist in resolving customer inquiries and complaints, ensuring a high level of customer satisfaction. Working in a fast-paced environment, you will need to be proactive, adaptable, and able to multitask effectively. This position offers a unique opportunity to work in a beautiful and culturally rich location while contributing to the success of a globally recognized bank.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls from customers, providing accurate and timely information about CIMB Bank's products and services.
• Assist in resolving customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Follow up on customer issues to ensure resolution and maintain a positive customer experience.
• Utilize CRM systems such as Salesforce or similar tools to manage customer interactions and track service requests.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Adhere to CIMB Bank's policies and procedures, ensuring compliance with regulatory requirements.
• Collaborate with cross-functional teams to provide exceptional customer service and support.
• Participate in team meetings and training sessions to continuously improve service standards and customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in a banking or financial services environment.
• Strong communication skills, both written and verbal, with the ability to handle difficult customers professionally and empathetically.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Proficiency in English, both spoken and written, with the ability to communicate effectively with customers from diverse backgrounds.
• Familiarity with CRM systems such as Salesforce or similar tools is a plus.
• Ability to work well in a team and collaborate effectively with cross-functional teams.
• Bachelor's degree in a related field is preferred, but not required.
• Willingness to travel to various locations within Bali as needed.

🛠️ Keahlian

Lowongan Terkait